Introducing our 2011 Corporate Social Responsibility Report

By Mary Wenzel
May 22nd, 2012

Readers, I’m pleased to announce that Wells Fargo’s 2011 Corporate Social Responsibility (CSR) Report is debuting on the Wells Fargo Environmental Forum — . The report highlights our broad sustainability efforts, including environmental accomplishments on pages 29-34.

Here to introduce the report is Jon Campbell, who heads up our Social Responsibility Group. Without further ado, I’ll turn the Forum over to him. (—MW)

Jon CampbellAt Wells Fargo, we work hard to help our customers and communities succeed because when they succeed, so do we. We have demonstrated that belief throughout our 160-year history of providing for our customers, employing a strong and diverse workforce, and helping our communities find solutions to social, economic, and environmental issues.

I’m proud to share that today we have issued our sixth CSR Report, Community commitment. Unchanged vision (PDF*). It provides updates on Wells Fargo’s progress and performance in addressing critical social, economic, and environmental issues in the communities where we live, work, and do business. Wells Fargo’s CSR efforts are focused on five strategic focus areas: ethical business practices, product and service responsibility, team member engagement, environmental stewardship, and community investment.

Here are a few examples of our achievements, which are described in the report in more detail:

  • We invested $213.5 million in 19,000 nonprofits, including $67.8 million to educational programs and schools, and $63.2 million to nonprofits focused on community development in distressed communities, including affordable housing, homeownership counseling, financial education, workforce development and job creation.
  • Our team members increased their giving to more than $63.9 million, and their volunteer hours to 1.5 million for more than 28,000 nonprofits and schools.
  • Our new Consumer Council, made up of senior business leaders, monitors and ensures we are offering responsible financial solutions, and truly meeting the needs of all communities, across all of our consumer products, advice and services.
  • We completed 740,359 mortgage loan modifications for customers since January 2009. We launched Leading Forward for Home OwnershipSM, a series of initiatives to help new borrowers better prepare for homeownership, make fully informed borrowing choices, and effectively manage their finances after they’ve purchased a home.
  • We provided more than $2.8 billion in finance to support environmentally beneficial business opportunities, with more than $1.5 billion in loans to Leadership in Energy and Environmental Design (LEED®)-certified commercial buildings and community development projects.
  • Our team members delivered financial education lessons to 111,975 individuals and families during the American Bankers Association’s Teach Children to Save and Get Smart About Credit campaigns, an 87% increase over 2010.
  • Our 48 market reputation committees across the country help us better understand community concerns and coordinate community outreach. Wells Fargo values the input of internal and external stakeholders in the development of new policies, products, and approaches to serving our customers and communities.

Our new 2011 Corporate Social Responsibility Report, hot off the presses!While we’ve made good progress, we will continue to remain open, transparent and accountable as we work to be known as one of the world’s great companies. The report also includes new targets for the company through 2020 that will help further our progress. Most noteworthy are our commitments to:

  • Invest and lend $15 billion in community development projects by 2016
  • Lend $35 billion to borrowers in 10 to 15 cities challenged with foreclosures through our new NeighborhoodLIFT™ program by 2016
  • Provide $30 billion in environmental finance by 2020
  • Develop a human rights statement by 2013

Again, we are so excited to share our 2011 CSR Report with all of you today. What do you think? We always welcome your questions and comments.


* You will need Adobe® Reader® to view PDF files. Download Adobe Reader.

Tags:   Corporate   CSR   Jon Campbell   report   Responsibility   social   social responsibility   
Mary Wenzel

Mary Wenzel

Mary is head of Wells Fargo’s Environmental Affairs and is responsible for developing strategies and driving organizational change in support of the company’s sustainability efforts. Her areas of focus include environmental philanthropy, operational sustainability, environmental and social risk management, clean technology financing and lending, integration of environmental policies and process into company operations, community development initiatives and customer, and team member engagement, among others.

Read More Posts by Mary e


Jim Ogolon June 13, 2012 at 10:24 am:

I as a team member am proud to be in a company that is involved with CSR programmes that target community development and Educational projects, that is the best way to shape the coming generations into better livelihood.

I have a question though;
Do all team members have a chance for input and suggestions on what can be done for the future events?
if so, how and through whom is it done?

Thanks and Thumbs up W.F,P.R

An investoron July 13, 2012 at 12:13 am:

Recent media coverage claims that Wells Fargo is a major investor and/or financial supporter in companies that are involved in mountain top coal mining. Is this correct? If so, does Wells Fargo plan any changes in this practice?

Stephanie Ricoon July 30, 2012 at 3:52 pm:

@An investor – Thank for your inquiry. We share your concerns about mountaintop removal (MTR) coal mining. Wells Fargo does not directly invest in MTR; however, yes, we do maintain relationships with customers, and we may offer capital markets services for companies in that industry. I encourage you to read our Environmental and Socially Responsible Lending Statement for details about our approach to managing risk in environmentally sensitive industries. As a result of our deliberate approach and the broader movement of the industry toward other mining methods, our involvement with the practice of MTR is limited and declining over the long run. With respect to our plans, we aim to accelerate a transition to a “greener” economy. An example of this is continuing to grow our direct investments in renewable energy. Since 2006, we have provided more than $3.8 billion in finance to support wind and solar energy projects in the U.S. Stephanie

Leave a Comment

Your email address will not be published.

Your questions and comments really matter to us! We're glad you want to join the conversation and connect with other readers. All we ask is that you keep some simple guidelines in mind:

  • Stay on-topic. Only comments that are related to the subject of the blog entry will be posted.
  • Be respectful. It's okay if you disagree with a post or comment, but please, no personal attacks or offensive language.
  • Maintain your privacy and confidentiality. Please do not provide any of your specific account details or other personal information! If you have immediate service needs, please contact your bank representative or Customer Service.
  • Wells Fargo team members: In the interest of full disclosure, if you are a current employee of or are associated with Wells Fargo, please make note of your affiliation.